Privacy policy

Privacy Policy

This Privacy Policy (“Policy”) describes the policies and procedures of Varivaha Fashion (“Company”, “we”, “us”, or “our”) on the collection, use, processing, storage, disclosure, and protection of personal information of users (“User”, “you”, or “your”) who access or use the website, mobile application, or any other services (collectively referred to as the “Platform”).

By accessing or using the Platform and/or providing your information, you expressly consent to the terms of this Policy.

1. Applicability and Scope

1.1. This Policy applies to all Users accessing or using the Platform within the territory of India.

1.2. This Policy is framed in accordance with applicable laws, including but not limited to:

  • The Information Technology Act, 2000

  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • The Consumer Protection Act, 2019

  • The Consumer Protection (E-Commerce) Rules, 2020

1.3. This Policy does not apply to third-party platforms, websites, or services, even if accessed through the Platform.

2. Definitions

2.1. “Personal Information” means any information that relates to a natural person which, either directly or indirectly, is capable of identifying such person.

2.2. “Sensitive Personal Data or Information (SPDI)” shall have the meaning assigned under applicable laws and may include financial information, passwords, or other sensitive data.

2.3. “Processing” includes collection, recording, storage, use, disclosure, transfer, or deletion of information.

3. Information We Collect

The Company may collect and process the following categories of information:

3.1 Personal Information

  • Full name

  • Email address

  • Mobile number

  • Shipping and billing address

3.2 Account Information

  • Login credentials

  • Account preferences

3.3 Transaction Information

  • Order details and history

  • Payment status

  • Refund and return records

3.4 Technical and Device Information

  • IP address

  • Device type, operating system, and browser

  • Log data, time zone, and location data

3.5 Usage Information

  • Pages visited

  • Time spent on the Platform

  • Clickstream data

3.6 Communication Information

  • Customer support queries

  • Feedback, reviews, and responses

3.7 Sensitive Personal Data

  • Payment-related data processed through secure third-party payment gateways (not stored by the Company)

4. Method of Collection

4.1. Direct Collection: Information provided by you during registration, purchase, or interaction with the Platform.

4.2. Automatic Collection: Through cookies, log files, and tracking technologies.

4.3. Third-Party Sources: Information obtained from payment gateways, logistics partners, or marketing partners.

5. Purpose of Processing

The Company processes your information for the following purposes:

5.1. To provide, operate, and maintain the Platform;
5.2. To process orders, payments, returns, and refunds;
5.3. To communicate with Users regarding transactions and support;
5.4. To personalize user experience and improve services;
5.5. To send marketing, promotional, and transactional communications;
5.6. To detect, prevent, and investigate fraud or illegal activities;
5.7. To comply with legal and regulatory obligations.

6. Sharing and Disclosure of Information

6.1. The Company may share information with:

(a) Payment processors and financial institutions;
(b) Logistics and courier partners;
(c) Service providers and vendors;
(d) Affiliates and group companies;
(e) Government authorities, regulators, or law enforcement agencies when required by law.

6.2. The Company ensures that such third parties are bound by confidentiality obligations.

6.3. The Company does not sell personal data to third parties.

7. International Data Transfers

7.1. In certain cases, your data may be processed or stored on servers located outside India.

7.2. The Company ensures that such transfers comply with applicable data protection laws and adequate safeguards are implemented.

8. Data Security

8.1. The Company implements reasonable security practices and procedures as mandated under applicable law.

8.2. Security measures include administrative, technical, and physical safeguards.

8.3. Notwithstanding the above, no system is completely secure, and the Company disclaims liability for unauthorized access beyond its control.

9. Data Retention

9.1. Personal data shall be retained only for as long as necessary for the purposes stated herein or as required by law.

9.2. The Company may retain anonymized or aggregated data indefinitely for analytical purposes.

10. Cookies and Tracking Technologies

10.1. The Platform uses cookies and similar technologies to:

  • Enhance user experience

  • Analyze usage patterns

  • Store user preferences

10.2. Users may control cookie settings through their browser.

11. User Rights

Subject to applicable law, Users have the right to:

11.1. Access and review their personal information;
11.2. Request correction of inaccurate data;
11.3. Request deletion of data;
11.4. Withdraw consent (where applicable).

Requests may be submitted to the contact details provided below.

12. Third-Party Links

12.1. The Platform may contain links to third-party websites.

12.2. The Company is not responsible for the privacy practices or content of such third parties.

13. Children’s Privacy

13.1. The Platform is not intended for individuals under the age of 18 years.

13.2. The Company does not knowingly collect personal data from minors.

14. Grievance Redressal Mechanism

14.1. In accordance with the Information Technology Act, 2000, the Company has appointed a Grievance Officer.

Name: Shivam Prajapati
Email: support@yourstore.com
Address: Delhi , India

14.2. Grievances shall be acknowledged within 48 hours and resolved within 15 days from receipt.

15. Changes to this Policy

15.1. The Company reserves the right to amend this Policy at any time.

15.2. Updated versions shall be posted on the Platform and shall be effective immediately.

16. Consent

By accessing or using the Platform, you consent to the collection, use, processing, and disclosure of your information as described in this Policy.

17. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Courts having jurisdiction at Delhi, India shall have exclusive jurisdiction.